Frequently Asked Questions
We want to make your experience with Your Fit Keto Tea as seamless as possible. Below are answers to the most common questions we receive regarding our products, shipping throughout the UK, and how our tea fits into your lifestyle.
If you don't find what you're looking for, our Manchester-based team is always here to help.
Ordering and UK Shipping
Everything you need to know about placing an order, dispatch times, and delivery across England, Scotland, Wales, and Northern Ireland.
How long does delivery take within the United Kingdom?
We typically process orders within 24 hours at our Manchester facility. Standard shipping usually takes 2–3 business days to reach most UK addresses. You will receive a tracking number as soon as your order is dispatched so you can monitor its progress.
Orders placed before 2pm on a weekday generally leave our facility the same day. Weekend orders are processed on the following Monday, with the exception of bank holidays. If you live in a remote area of Scotland or the Highlands, delivery may take an extra business day.
Are there any hidden sugars or carbs in your tea blends?
Absolutely not. Every blend we produce is tested to ensure it contains zero net carbohydrates. We do not use maltodextrin, dextrose, or any other fillers that are commonly found in commercial tea products. Our focus is entirely on pure, keto-friendly ingredients.
- Maltodextrin or dextrose fillers
- Added cane sugar or artificial sweeteners
- Flavour enhancers or hidden starch carriers
Keto Compatibility
Clear answers on what goes into each blend — and what stays out — so you can enjoy your tea with confidence on a low-carb programme.
Product Sourcing
Where our leaves come from and how each batch is vetted before it reaches your kitchen.
Where are your tea leaves sourced from?
We source our leaves from high-quality plantations in regions known for their superior tea production, including parts of Asia and Africa. Each batch is vetted for quality and purity before being blended and packaged at our office at 22 Deansgate.
We work with a small number of long-standing growers who share our standards for leaf quality and handling. Batches are inspected on arrival in Manchester for aroma, leaf integrity, and consistency before they move to blending.
This approach keeps our supply chain short and our blends traceable, which matters when you are choosing what to drink as part of a structured ketogenic routine.
Do you offer wholesale pricing for local businesses?
Yes, we welcome inquiries from cafes, gyms, and specialty shops in Manchester and across the UK. We offer tiered pricing based on volume and can provide marketing materials to help you introduce Your Fit to your customers. Please use our contact form for more details.
- Volume-based tiered pricing for regular orders
- Marketing materials to help you introduce Your Fit to your customers
- Flexible delivery scheduling to your premises
Wholesale Opportunities
Stocking Your Fit in your café, gym, or shop — how to get started.
Subscription Services
A convenient way to stay stocked up on your favourite blends without reordering each time.
Can I set up a recurring order for my favourite tea?
We are currently developing a subscription model to make it easier for our regular customers to stay stocked up. This will allow you to receive your favourite blends at a frequency that suits you, ensuring you never run out of your essential keto tea.
What is your policy if I am not satisfied with my purchase?
We strive for total customer satisfaction. If there is an issue with your order, please contact us within 14 days of receipt. While we cannot accept returns on opened food products for safety reasons, we will work with you to find a satisfactory resolution.
If your order arrives damaged or incorrect, please include your order reference and a brief description of the issue when you get in touch. Our team will respond during working hours, Monday to Friday, 9:00 to 18:00.
Returns and Refunds
Our straightforward approach to resolving any issue with your order.
Contact SupportReach our Manchester team
If your question was not covered above, we are happy to help. Our office is open Monday to Friday, 9:00 to 18:00, and we aim to respond to every enquiry within one working day.
22 Deansgate
Manchester M3 1PH
United Kingdom
+44 161 496 4118
Mon–Fri, 9:00–18:00
[email protected]
For order questions, wholesale enquiries, and general support